How your order gets to you, what it costs, and what to do if something goes wrong in transit.
Where we deliver
We deliver across Australia. If you are outside Australia, contact us before ordering so we can confirm whether we can ship to you and what it will cost.
Shipping cost
Shipping is quoted for your specific order and confirmed with you before payment, because cost depends on your location and how many cold-chain items are included.
Dispatch time
Orders are usually dispatched within 1–2 business days of payment clearing. Orders placed on weekends or public holidays are processed the next business day.
Delivery time
Once dispatched, most Australian metropolitan deliveries arrive within 2–5 business days. Regional and remote areas can take longer. These are estimates from our carriers, not guarantees.
Cold-chain handling
Temperature-sensitive items are packed with insulation and coolant so they stay within range in transit. Please have someone available to receive the parcel and refrigerate it promptly on arrival at 2–8°C, away from light.
Tracking
We send you tracking details once your order ships. If tracking has not updated for several days, contact us and we will chase the carrier.
Incorrect addresses
Please check your delivery address carefully. We are not responsible for parcels delivered to an incorrect address supplied by you. If a parcel is returned to us as undeliverable, we can re-send it once you cover the additional postage.
Damaged or missing deliveries
If your parcel arrives damaged, photograph the packaging and contents before unpacking further and contact us within 48 hours. If a parcel is marked delivered but you cannot find it, contact us and we will open an enquiry with the carrier.